The following is a dramatisation - any resemblance to real or imaginary people, living or dead, is entirely coincidental. Events have been altered somewhat to protect the innocent.
Quote:
Tech: Hello, information services how may I help you?
User: Uh yeah, explorer won't like open PDF files and stuff.
Tech: Oh that's a common problem, hang on and I'll guide you through fixing it. Now, from within explorer, select "Folder Options" from the "Tools" Menu. Let me know when you've found it.
User: Ooh I see! *frantic clicking* Yeah it asks me if I'm sure I want to format the disk, something about all data will be lost and stuff.
Tech: Really... Please press "No". Now close any open dialogs except Explorer, and we'll try again. Select "Folder Options" from the "Tools" menu.
User: OK, done.
Tech: Great! Now, select the "File Types" tab...
User: Uhuh *more frantic clicking* Aight it says that removing these extensions means I can't like open files anymore. Should I say "Yes"?
Tech: NOOO! Press "No". Now, please, don't click anything...
User: Oh, I clicked "Yes". Is that bad?
Tech: *has an aneurysm*
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If I had my way, techs should be allowed to shoot users like that.
Or at least seriously maim them.