I am getting really fed up now. We get rid of the lice only for the kids to go back and get them again from the school. I wish they would bring back the nit nurse. They also seem to be getting resistant to the pesticides so the only good way is to wet comb with conditioner every evening which takes hours..... Sure they are not a health hazard but they are annoying as hell.
The comb is great though, seems to work. I zapped myself with it removing hairs between the teeth! so it seems to do the trick. I haven't found any adult lice at all (touch wood) since the treatment only newly hatched nymphs and they seem to come out on the comb, have to repeat the treatment again this week.... joy!
Lenore, I really hope you get your money that really sucks. Did you call and ask them about it yet?